FAQ
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Last updated
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Web hosting providers may or may not update your WordPress software for you (please check their policy), but all web hosts will not update your plugins.
WordPress plugins are created by multiple authors, and are consistently updated to newer versions to comply with the latest version of WordPress, or to address security issues and bugs. It is not guaranteed that the mandated updates to WordPress will not break the website, nor that plugins will continue to function if not updated.
For this reason, having a trained web specialist on hand to monitor the website is necessary to update plugins, rollback plugins, replace plugins or even adjust the theme to continue optimal performance.
Yes, you can cancel anytime. You are under no obligation to continue the ongoing service. We just ask you give us 30 days notice so we can carry out our last thorough update of the website and remove our administrator credentials.
We provide a support ticket desk for quick turnaround and tracking of all support requests. You can submit all requests to hello@racheldian.com and we will reply within normal business hours.
Before Anything Else:
You acknowledge that you or your staff have access to independently edit or update web pages within the WordPress platform.
You also acknowledge that anyone other than you or your subcontractors who attempt to update the website and damages the design or impairs the ability for the web pages to display or function properly, may result in time to repair the web pages in order to restore the website.
In this event, damages will be assessed at an hourly rate of $125 per hour with a one-hour minimum. Work to repair the website from third-party modifications is outside of the support time and scope of the ongoing website care plan.
Most updates can be completed within 48 hours and often within the same day.
Larger and more complex updates may take slightly longer. We guarantee that the updates will be completed when we say they will.